Last updated: 8 October 2026

This policy explains how cancellation and refunds work for plans bought on FOXPRIME (play.foxprime.in). Please read it before you subscribe.

1. How our plans work

FOXPRIME plans are digital, prepaid subscriptions for a fixed period (for example 1 month, 3 months or 1 year). Your plan begins once your payment is received and confirmed. Plans do not renew automatically unless this was clearly shown when you bought.

2. Cancellation

• You can stop using the Service at any time. Because plans are prepaid, your plan stays active until the end of the period you paid for.
• Cancelling or deleting your account does not by itself entitle you to a refund for the unused part of a plan.

3. When we give a refund

We will refund you in these cases:

• Duplicate payment: you were charged more than once for the same plan; we refund the extra payment.
• Payment made but plan not activated: your payment was received but your plan was not activated within 48 hours and we are unable to activate it.
• Wrong amount or technical error: you were charged an amount different from the price shown at checkout because of an error on our side.
• Service not usable: you could not use the Service for a continuous period because of a fault on our side that we could not fix, in which case we may refund or extend your plan.
• Within 7 days of purchase: if you bought a plan by mistake and have not watched any paid title on the plan, you may ask for a refund within 7 days of payment.

4. When we do not give a refund

• After you have started using the paid features of a plan, except in the cases listed above.
• If you no longer want the Service, or a title you wanted is not available. The content library changes over time.
• If your account was suspended or closed for breaking our Terms & Conditions.
• For problems caused by your device, internet connection or a third-party service.

5. How to ask for a refund

1. Email [email protected] from your registered email address with the subject "Refund Request".
2. Include your registered email or mobile number, plan name, amount, payment date and method, the transaction ID or UPI reference, and a screenshot of the payment.
3. We will review your request and reply within 3 to 5 working days.

6. How refunds are paid

Approved refunds are sent to the original payment method (the same UPI ID, PayPal account or other method used for payment). After we approve a refund it normally reaches you within 5 to 10 working days, depending on your bank or payment provider. If your plan is refunded, it is cancelled from the date of the refund.

7. Changes to this policy

We may update this policy from time to time. The version on this page when you pay is the one that applies to that purchase.

8. Contact

Questions about a payment or refund? Write to [email protected].