We are here to help. For any question or problem with FOXPRIME, write to us:

Email: [email protected]

What to include in your email

So we can help you faster, please send the email from the address you registered with and include:

• Your registered email address, username or mobile number.
• A short description of the problem, and the title you were watching, if it is about playback.
• For payment problems: the plan, amount, date and payment method, the transaction ID or UPI reference, and a screenshot of the payment confirmation.
• Your device and browser, and a screenshot of any error message.

We can help with

• Login and account: sign-in problems, password reset, updating your details, profiles and parental lock.
• Payments and plans: payment done but plan not active, double payment, plan details and plan expiry. See also our Refund & Cancellation Policy.
• Playback: video not playing, buffering, wrong language or missing subtitles.
• Content: report a wrong description, wrong image or a title that is not working, and suggest a movie or show you would like to see.
• Privacy and data: access to your data or account deletion. See Data Deletion Request.

Response time

We aim to reply to every email within 24 to 48 hours. Payment and activation problems are handled first.

Quick fixes you can try first

• Check your internet connection and refresh the page.
• Try another browser, or clear your browser cache and cookies.
• Sign out and sign in again.
• If you cannot sign in, use "Forgot password" on the login page.
• Check that your plan is active and that you have not reached the device limit of your plan.

You may also find your answer on our FAQ page.