Last updated: 8 October 2026

FOXPRIME Network ("FOXPRIME", "we", "us", "our") operates the streaming service available at play.foxprime.in (the "Service"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By creating an account or using the Service you agree to this Policy.

1. Information we collect

Information you give us

• Account details: name, username, email address, mobile number and country code, password (stored in encrypted form), and, if you choose to provide them, gender, date of birth, address and profile picture.
• Profile settings: additional viewer profiles, child-profile settings, parental lock and your PIN.
• Support messages you send to [email protected], including anything you include in them.
• Reviews, ratings and likes you post on titles.

Information collected while you use the Service

• Viewing activity: titles you watch, your watch position (so you can continue watching), your watchlist, reminders and searches.
• Device and technical data: IP address, device type, browser and operating system, language, and session information. We use this to keep you signed in, enforce the device limit of your plan and protect the Service.
• Subscription and payment records: the plan you bought, amount, payment method, date and transaction reference. We do not collect or store your card numbers, CVV or UPI PIN; payments are completed through UPI, PayPal or another payment provider shown at checkout.

2. How we use your information

• To create and manage your account, profiles and subscription, and to activate your plan after payment.
• To provide the Service: stream titles, remember where you stopped, keep your watchlist and personalise recommendations.
• To send service messages such as sign-up, password reset (OTP), plan activation and expiry reminders, and notifications about titles you asked to be reminded of.
• To respond to support requests and resolve payment problems.
• To prevent fraud, account sharing beyond your plan limit, piracy and other misuse, and to keep the Service secure.
• To analyse usage and improve the Service, content selection and performance.
• To comply with legal obligations.

3. Cookies and similar technologies

We use cookies and similar technologies that are needed to sign you in, remember your language and profile, protect against forged requests and keep the Service working. You can block cookies in your browser settings, but parts of the Service may stop working.

4. Advertising

Some plans include advertising. Ads may be shown by us or by advertising partners. Ads are shown on the basis of the content you are viewing, not on sensitive personal information. Plans without ads are marked as such on the plans page.

5. Who we share information with

We do not sell your personal information. We share it only with:

• Payment providers (for example UPI banks/apps and PayPal) to process your payment.
• Service providers that help us run the Service, such as hosting, email delivery and push-notification services, who may use the data only to provide their service to us.
• Authorities or other parties where required by law, court order or to protect the rights, safety and security of our users, FOXPRIME and the public.
• A successor entity if FOXPRIME Network is merged, sold or reorganised; we will tell you before your data becomes subject to a different privacy policy.

6. How long we keep information

We keep your account information while your account is active. If you ask us to delete your account (see our Data Deletion Request page) we delete or anonymise your personal information within 30 days, except records we must keep by law, for example payment and tax records, and information needed to resolve disputes or prevent fraud. Backups are overwritten on a regular schedule.

7. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong password and do not share it.

8. Your choices and rights

• You can view and update your profile details from your account settings.
• You can ask us for a copy of your personal information, ask us to correct it, or ask us to delete it by writing to [email protected].
• You can turn off notifications in your device or browser settings and unsubscribe from promotional messages at any time.
• You can set up a parental lock and child profiles for younger viewers.

We may need to verify your identity before acting on a request.

9. Children

The Service is intended for adults and for children only under the supervision of a parent or guardian. Accounts must be opened by a person aged 18 or older. We do not knowingly collect personal information from children without parental consent. If you believe a child has given us personal information, contact [email protected] and we will delete it. Some titles contain mature content and are marked accordingly; use the parental lock to restrict them.

10. Links to other sites

The Service may contain links to third-party sites, such as trailers hosted on YouTube. We are not responsible for the privacy practices of those sites; please read their policies.

11. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date above shows when it last changed. If the changes are significant we will notify you on the Service or by email.

12. Contact us

FOXPRIME Network
Email: [email protected]
Website: play.foxprime.in